Common Issues

Use this page to diagnose common issues before contacting support.

Sign-in fails

Check that you are using the expected email address and workspace invitation. If the browser blocks security challenge resources, allow requests to challenges.cloudflare.com.

A data source does not connect

Verify:

• Credentials are valid.
• The account has read access.
• Network allowlists permit the connection path.
• The selected database or schema exists.

Answers look wrong

Review the generated query, filters, time range, and aggregation. If the question depends on a business definition, save or update the semantic model before relying on repeated answers.

A dashboard is stale

Check whether the source data refreshed, whether the underlying card still runs, and whether a schema or metric definition changed after the card was saved.